Recent Why SERVPRO Posts

What to Expect from SERVPRO of Fredericksburg

12/3/2021 (Permalink)

SERVPRO of Fredericksburg complete team standing in front of a truck and trailer SERVPRO of Fredericksburg's Amazing Team

So why SERVPRO you ask?  Well, let me first explain what exactly our team does both here at the office and on the job.

Here’s a little bit about what to expect from SERVPRO

  • When we receive a call about a loss (water, fire, mold, etc…), our dispatcher answers the phone then takes the information of the client, the loss and other required data needed from the client themselves or the insurance agent (whoever calls in first).
  • From there, the job is added to our work schedule by our dispatcher. The first appointment is usually for an estimate or possibly work to be done depending on the job.  Air duct cleaning can be estimated over the phone while other damages have to be seen in person.
  • Our billing specialists then get ahold of the client’s insurance agency and make all arrangements for estimates and payments. During the duration of the job, our billing specialists keep insurance adjusters up to date on every aspect of the job.  This includes inputting documents, notes and information to the system so that absolutely everything done is documented by procedure to insure both adjuster and customer satisfaction. 
  • Either the General, Project, or Operations Manager will come to take the estimate of the job. This involves evaluating the cause of loss, calculating the loss damage, and taking measurements, photos and drawings of the dwelling.  
  • After the first visit for job estimation, the Manager comes back to the office, inputs the information taken from site and an estimate is generated then emailed to the client by the following business day.
  • Once the estimate is approved from the insurance company, our dispatcher will schedule the work to be done and insurance will issue a check to be mailed to cover job expenses. (A deduction may be added depending upon the insurance company.)
  • After insurance approval, a SERVPRO Crew Chief and technicians will come to the site, perform all necessary work needed, and leave equipment if necessary (such as drying devices).
  • The client is kept up to date on all progress during the job via the project manager.
  • Upon job completion, the client will get a call from the SERVPRO marketing team to verify that the job was done to the client’s expectations and make sure the client is overall happy with the work performed by SERVPRO of Fredericksburg.
  • SERVPRO’s average time on site is from 3 to 5 days for water and fire loss.  Within this time, everything mentioned above is taken care of.

So Why SERVPRO you ask?  SERVPRO of Fredericksburg understands the value of time.  We have an amazing group of people here on our team.  We are prompt to respond to all losses.  No matter the size of your loss, we are here for you, 24/7 with a team ready for anything and everything!

SERVPRO does much more than just fire and water!

12/3/2021 (Permalink)

   YOUR HOME, YOUR SAFE PLACE, YOUR SANTUARY- In the right hands! 

    Your home is not only a home, it is a replication of you and makes an impression on everyone who lives there and all guests invited over.  Your home is your safe place, for yourself and your family.  You invest your time, energy and hard-earned resources to preserve, defend and raise the value of your home. 

    If and when you may need work done to your home, you should expect a fair honest price for the best services available.  That’s why you choose SERVPRO.  SERVPRO franchise experts are devoted to providing exceptional fire and water cleanup and restoration services as well as top-quality professional cleaning services for your entire home.  It is our duty to make your home feel like home again after a disaster.

 Here is a the gist of what SERVPRO has to offer you:

  • Fire, Smoke, and Soot Cleanup and Restoration
  • Water Removal and Dehumidification
  • Crime Scene, Biohazard and Vandalism Cleanup
  • Mold Mitigation and Remediation
  • Contents Claim Inventory Service
  • Air Duct and HVAC Cleaning
  • Carpet and Hard Floor Cleaning and Care
  • Stain Removal with Stain Resistance Applications
  • Odor Identification and Deodorization
  • Upholstery and Drapes: Wet or Dry Cleaning Methods
  • General Cleanings (Ceilings, Walls, Floors, Counters etc)

    SERVPRO of Fredericksburg Professionals do even more than mentioned above.  Call us today for an estimate and our amazing team will take care of you and your home. 

    Our team goes above and beyond to give you peace of mind by making “Like it never even happened.”

SERVPRO is Backed by a Franchise System of Many

5/14/2021 (Permalink)

SERVPRO is a nationwide company, there are over 1700 SERVPRO franchises across the country to assist you with non-emergency services or when your property suffers an emergency.

Being part of such a strong franchise system gives each individual franchise many benefits that smaller private restoration companies do not have.

Every franchise owner backs up other franchise owners when needed.  Crew Chiefs and Technicians can be sent to other locations when storms strike and a area is overwhelmed with damages due to bad weather conditions.

SERVPRO franchises have areas that they are assigned to them through out the country, there is no competition, everyone wants to help other.

Our goal through out the company is to be the strongest and best restoration company there is. Assuring that our clients receive the best experience possible. 

What to do When Emergencies Happen After Business Hours

5/14/2021 (Permalink)

It is after normal business hours for most companies, a weekend or even a holiday and you discovery a water damage in your home or business. Do not worry SERVPRO is available 24 hours a day, seven days a week, even on weekends and holidays.

Here at SERVPRO we know that emergencies don't care what time or day they happen. We understand that and do our very best to be there for you when they happen.

Our offices make sure that there is always a professionally trained person to take your call, gather the information needed to assist you and dispatch a qualified crew to assist you with your damage.

All of this can help take the stress off of you, no calling and speaking to a machine and waiting on a call back. At SERVPRO we are always here to help.

Why SERVPRO?

5/14/2020 (Permalink)

SERVPRO of Fredericksburg takes great pride that we have been serving Fredericksburg and surrounding counties for over 20 years. We continue to provide water damage restoration, fire & smoke damage, sewage backup and bio-hazard emergency services. Along with non-emergency services, HVAC duct cleaning, carpet cleaning, upholstery cleaning and vandalism cleanup.

We are always amazed at the number of repeat clients we have and the referrals we get from the community, this community is awesome. We are glad we are a part of it.

This is why SERVPRO of Fredericksburg continues to grow in the community. 

*Locally owned and operated 

*Drug and alcohol-free business 

*Background checks

*Stress professionalism 

*Identification badges

*Logo Vehicles

*Certified Technicians 

*Leaders in the Restoration Industry

*Trained Insurance Billing Specialist 

We are coming into your homes and businesses and we know that we must provide you with the best service possible, by doing the above things we strive to do that.

Why SERVPRO? Our Highly Trained Professionals Will Take Great Care of You!

5/12/2020 (Permalink)

When you have the unfortunate circumstances of having a water damage in your home or business, you want to call the team that is the most highly trained professionals with the proper equipment to do the job. 

SERVPRO of Fredericksburgs professionalism starts when we answer the phone, gathering the correct information ensures the team will arrive on site with the equipment they need to properly start the drying process. You will be asked detailed questions about your damage and your property, what the source of the loss is, where the source has traveled to and what type of floors you have are an example of a few of the questions. 

Will you be filing an insurance claim? We work with most insurance companies, and many have specific forms that must be downloaded for you to sign. We will pre-load your insurance companies’ paperwork before we arrive for you to sign and we will prepare all the documentation they need, including photos so we can upload everything directly to them. We will process the billing in the same manner. This saves you many headaches. SERVPRO will take the lead because we are the highly trained professionals in this area and whatever we can do to help we are happy to do so.

Why SERVPRO?

5/12/2020 (Permalink)

SERVPRO is a leader in the restoration industry backed by over 1700 franchises in the United States and Canada. We are well respected in the insurance industry for our professional and training of our employees.

SERVPRO keeps all of our technicians up to date on field and equipment education, this involves in-depth classroom, Internet and in-house training. The owner, operations manager, technicians and other employees are certified through The Institute of Inspection Cleaning and Restoration (IICRC).

IICRC develops and publishes standards detailing the proper procedure for safe cleaning and restoration.

Equipment that is used in the process of drying a structure, dehumidification, odor removal, etc. and the calculations used to know the proper number of pieces to use based on the room size and amount of damage in the room can be complicated, that is where training comes in. 

The manipulation of room temperature along with dehumidification is truly a drying science.

Why SERVPRO? We are highly trained and educated technicians are who you want restoring your property.

Why SERVPRO?

5/12/2020 (Permalink)

SERVPRO of Fredericksburg takes great pride that we have been serving Fredericksburg and surrounding counties for over 20 years. We continue to provide water damage restoration, fire & smoke damage, sewage backup and bio-hazard emergency services. Along with non-emergency services, HVAC duct cleaning, carpet cleaning, upholstery cleaning and vandalism cleanup.

We are always amazed at the number of repeat clients we have and the referrals we get from the community, this community is awesome. We are glad we are a part of it.

This is why SERVPRO of Fredericksburg continues to grow in the community. 

*Locally owned and operated 

*Drug and alcohol-free business 

*Background checks

*Stress professionalism 

*Identification badges

*Logo Vehicles

*Certified Technicians 

*Leaders in the Restoration Industry

*Trained Insurance Billing Specialist 

We are coming into your homes and businesses and we know that we must provide you with the best service possible, by doing the above things we strive to do that.

24/7 Emergency Service Provided

11/9/2016 (Permalink)

SERVPRO equipment in plastic wrapped room SERVPRO equipment places in a plastic wrapped room for drying and mold protection purposes.

Need Emergency Service? Call Us 24/7 – 540-373-7000

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Fredericksburg

SERVPRO of Fredericksburg specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.